Are you a taker? Do you ever share? Are you Engaging?

Are you really an Engager?

#IanCalvert #Ian-Calvert #ServiceAddress #Service-Address #Social-Engagement #Listen-Share-Engage

If I asked your clients or followers – would they say are a Giver, Taker or an actually Engager?

So when trying to educate yourself – do you use Social Media?

Facebook? Google+? LinkedIn? Twitter?

One of the key things about establishing yourself or your company via any of the Social Media platforms, is to create “Engagement”. This interaction called “Engagement” is a two-way thing, however, within the Social Media environment it can be one-sided, none more so than when people seem to reach the top and become “Influencer’s” or “Expert’s”!!

I thought I may just explain about “Engagement” and how it can (or should I say) work. When “Engagement” takes place, it is because two people interact between each other. The interaction is where you make exchanges and communicate, thus “Engaging” in discussion on a variety of topics. The “Engagement” process is directly between two people directly thus creating a partnership….

However, within the medium that is Social Media, the process of “Engagement” seems to take two strands, depending on where you are and what you are doing. Let me explain this via a split explanation:-

– When you are small (ie you have ten’s or hundred’s of followers and you follow them back (ie matching one to one of followers to following), you talk and exchange information regularly. You may not do it on every point, but if you are on-line ( or if using lists* ) then you interact with these people in real-time based on the messages or status updates you see. This is just like  “Engagement” and is at the top – so you could first layer interaction. You may even get some comments from the connections of your first layer – thus these are your second and third layers. Thus, the more and more interaction, the better you can gain rankings through platforms like Klout** and Kred** to increase your scores. Most people with good interaction always levitate between 45 and 60 using Klout** scoring.

OR

– If you look at the larger people with the Social Media industry, (i.e people with thousands, tens of thousands or hundreds of thousands of followers), have you noticed how many they follow back? Sometimes it is less than 2,000 but most of the time 1,000. Or in some cases, some of these “Influencer’s” or “Expert’s” actually do follow back one to one. Now the way most of these people engage, is by sharing information with you which you then share and then your connections share too. Thus the first, second and sometimes third layers share this information which is creating their “Engagement”.

Now, the interaction of the lower layers circulating and sharing the information is creating the “Engagement”, which leads to creating positive influencing scores on Klout** or Kred**. Furthermore, whilst you maybe following them (and they might be following you back), have you actually noticed if they ever re-tweet or comment on your posts? Yes, it could be said they have many followers and can’t reply to every message, but how many do they actually reply to? Take a look, look at some of the people you follow and their timeline, how many of their messages are Re-Tweets or replies to people? Is this really “Engagement” if they are not interacting? Isn’t this one-sided?

So what should be thinking or doing?

The process of “Engagement” is the main key to getting everything set in place is to help you and your business grow. The main key is “Engagement” – you must engage to develop and keep being fresh. Too many people just constantly post, re-post and never engage – just think of doing that in your business, what would happen if you just communicated one way and never listened to your clients or prospective clients? You wouldn’t have a business at all – do you know of or can name a business with no interaction that is in business?

Whilst following influential people on Twitter or liking and following their pages on Facebook, may provide nuggets of information which are educational and help you to learn things, is this the right way forward? Did you ever learn anything at school, college or university by being just spoken too or receiving dictation without being able to ask questions back? No you didn’t – so the real position is to make sure you surround yourself with people you can communicate with on a regular basis – after-all communication is a two-way street……does this remind you of something?

“Engagement”

So, whilst it may not always be possible, let me give you a few helpful hints and tips:-

Facebook:-

  • When people start following your page, always send them a thank you
  • If people like a comment, you may not be able to thank everyone back, but post a thank you message so the interaction is seen and they know that you are seeing the likes
  • Comments, try to reply to the comments on the post that people put there. As after-all they could be your next paying client or through the exchange of comments, you may learn something which can help you grow and succeed more.

LinkedIn:-

  • When people start ask to connect with you, when you accept, send them a thank you and introduction message explaining about yourself
  • If someone ask’s to connect with you, wonder why they are doing it? They are obviously wanting to connect for a reason but why? So, why don’t you accept them and then send them a message, thanking them for asking to connect with you and why they wanted to connect? When they reply, you can then make the judgement as to whether to retain them as a connection
  • When you see a post that you like or find interesting, why not share it with your connections, as if you find it useful, they may too. When you share this, be sure to include the name of the person you are sharing it from. This creates “Engagement” and shows your connections where you are learning from
  • If your sharing something or you find it of interest, like it and/or comment on it as this will create “Engagement” with that person and their connections will see you and may wish to connect with you – these connections could become your connections and future clients

Twitter:-

  • Twitter is all about posting and sharing information – so if people share (ie Re-Tweet) your posts, thank them thus you are creating “Engagement”
  • If people comment on one of your posts, then reply to them and start engaging
  • If people follow you, always thank them for following and it shows you are communicating and engaging with them

All these points I have mentioned are all about communicating and thus you are creating “Engagement” with your audience which is your first layer and become to form part of your Circle of Influence.

So, if you are wanting to expand your Circle of Influence and develop further interaction with your audience, then start the interaction process and communicate.

You will have noticed (and probably said, not that word again) but look at the title – Are you a taker? Do you ever share? Are you Engaging? – this whole post has been about “Engagement” which is the key buzz word and what you should be doing during. Therefore, make sure you start 2014 by……………..

ENGAGING

Note:-

* – For more information on lists, please complete the form below and I will go through this with you

** – For more information on Klout and Kred, please complete the form below and I will go through this with you

If you have any questions either contact myself via here or complete the form below:-

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Are you wanting something new or are you happy to see the same things again and again?

A question for you…..

– How do you learn?
– Is it by seeing something new?
– Is it by seeing something that seems new but is just a repeat of something weeks, months or even a year or two ago?

So what is your answer…….

In my own opinion, I want to be reading something new that can educate and inspire myself – not receive something and then discover it was posted or shared previously!

How about receiving something that implies that it is new but upon reading it, you see the date and it is several months old, last year or even older? Whilst some of the information may be relevant, aren’t you being mislead with the accompanying message implying it is new?

I guess what I am hinting at, is so many people that are called experts, are actually repeating the same messages over and over again – maybe spaced a week or more apart – but is this beneficial to you? Wouldn’t it be better saying in the message, a new overview which then links back to the original article?

I may be being controversial and seem to be commenting on people who may be very successful – more than I could ever be – or more liked and well known than myself, so why is it people have made the same observations yet don’t want to upset the ‘Apple Cart’ but feel the same? Is it because they are concerned that people will question them and imply they don’t know what the experts are saying?

If you actually look at these ‘so-called’ experts, how many have actually ran a real business or had a real job in a position where they have to control budgets and make decisions as to whether people have a job or not? Had the occasion where they need money to pay bills, rent or taxes and experienced the worry that goes with it?

If you look at the high percentage of these ‘ so called ‘ experts, they are people who are either from a Academic background or have decided to take a new career and choose to become mentors, educators or experts. Yet, how have they all done this, read books, listen to podcasts, CD’s or watched YouTube or DVD’s and maybe even attended seminars or training courses. So, yes they may have this knowledge – and possibly qualifications – but do they really know what it is like to be in the position of the business people they are trying to help or are they the right people to nurture and mentor people starting out in business?

Yes, education can be very beneficial but is education more important than actual real life experience? How often have you undertaken role play? If you asked those people to role play a situation in their business, could they actually do it? I guess a comparison could be ‘would you let someone who has only read books, read the internet and watched YouTube/DVD’s BUT never touched or spoken to a real patient be your doctor or surgeon?’ – no doubt, the answer will be always NO….

So, in summary…….

Whilst it may help to drive people to your website, like your Facebook page, your LinkedIn or Xing profiles by continually asking them but surely wouldn’t it be better to say, ‘pop over and have a look, please let me know what you think‘? Doesn’t this create better engagement and collaborate with your audience and potential clients?

Furthermore, I am not suggesting everyone who does re-posting is wrong; as some people who re-post, do it because the original posting is being constantly reviewed and commented on, thus re-posting is to share the new comments to their audience.

Engage! How many sides do you have or use?

So, here you are using Social Media and before you say you are not, let me point out a few things:-

  • You are using (in the majority of cases) a smart phone or tablet = A Social Media tool/medium 
  • You are reading this because you got a notification via Twitter, Facebook, or because you signed up for an alert = Using various Social Media Platforms
  • This is a blog = A blog is a facility within Social Media way to report, record or inform people of events or incidents that have occurred to or appealed to the blog writer, thus making them write this blog 

There you go – three points that highlight and show that you are using Social Media, so what does this show?

Have you worked it out yet?

Yes – you have a side! You see there is two sides to everything – “their side” and “your side” and what you have done is just read their side of events/views/information thus allowing you to create your side – do you agree or dis-agree?

Actually the majority of you will disagree – i.e. do nothing!! Why? Well, simple! We don’t do much in the mainstream really. We say we will do something or tell friends or colleagues that we will do something – when in actually in fact we don’t! And guess what……..

These people and companies know you will not comment or say anything!!

You don’t believe me? Just think:-

  • how many people view or read something?
  • Then look how many people like it?
  • How many people will actually share it?
  • And finally, how many people have commented on it?

So, when people/companies write blogs (or place status updates or Tweet), they know that what they are creating is something that will fall into four categories:-

  1. People will not read it
  2. People will read it but not do anything
  3. People will either like it or share it
  4. People will comment on it

Let us look at those and break it down:-

  • So if no ones reads it – why not? Headline, opening lines (if these are shown) or because they don’t have time? Either way, you have lost them – why? Think of something that can be your CTA* to get people reading it
  • So, have people read it in part or completely read it? Either way, they have read it but as far as you know, have they liked it? Would they show and tell anyone? If not, why not? Think of some sort of CTA* to see if you can gather the engagement….
  • Now if people have read and liked it, they will click your like button or even better they will share it. So, they have got you – why or how have they got you? Either way they have got you and managed to get you engaged with them which is what they want – or is it?
  • Well what they really want is this – you have commented, you have responded to their CTA and got you to comment on what they have done and this is what they were trying to achieve

Now recently, I was listening to a podcast** which was mentioning blogs and one of things they where saying was that they thought blogs only had a readership of 40% per blog that were written with less than 5% actually writing/commenting on the blog! The figure of 40% is said to be based over 5 years and this is due to the fact, that a lot of bloggers will actually write the blog and then re-post a few more times that year and then a t least another three times over the next four years! So if it takes five years to get to 40% – imagine how many read it on first release?

So, if readership reaches 40% over 5 years with only 5% actually commenting what are you both doing wrong? They aren’t getting you to engage with their CTA and in turn you are not creating a CTA to get them to engage with you!

So, when you read something, like, share, comment (whether praise or disagreement ! either way each one of the three does and will most importantly create ENGAGEMENT! If they don’t:-

  • get you to engage then they will not know if they are hearing what their prospects or clients feel

and

  • reply to your like, share or comment – they are not engaging with their clients or prospects

So, either way, (and this applies to your suppliers too) you have two sides and you need to use them! When you do something, engage with them to create them to engage back – thus you have developed the two sides you have

  • ENGAGER 
  • ENGAGEE

Remember you can make a different when is it comes to engaging with people via Social Media

*    – CTA is “Call To Action

**   – Podcast is an audio recording that you can make and store/distribute on the internet for other people to listen too

Remember 2014 – #RUReadyFor2014