Terms and Conditions
Prior to commencement of providing Marketing Numbering Services (or otherwise known as Call Tracking Numbering Services), you are required to read the terms on this and complete the form at the bottom, stating that you agree to these terms, failure to complete and submit the form, will delay any being provided for you or your company.
All documentation or invoices will be exchanged via the email domain of @TheSocialPiggy.co.uk – we only use this medium as recorded method’s of communication with your company.
Therefore, we operate an environmentally friendly policy of reducing waste and unnecessary use of paper – thus, to enable our company to commit to operating a green and environmentally policy – all paperwork is sent electronically. Should you wish to have a paper version, please print this document carefully and consider whether it is really necessary?
Should your company require a paper copy from our company, we will impose a £5.00 (plus taxes) administration fee to cover the usage of paper, but also make a donation to towards planting trees to replace paper used. If the document printing exceeds 3 pages, then an additional charge of £0.50 per page (plus taxes) will be levied together with the necessary postage charges incurred to send this documentation.
Unless otherwise previously agreed, all work undertaken will require payment in advance prior to the set up, release and commencement of your numbers via cleared funds within our bank accounts.
Unless credit terms have been agreed and approved, all payments will be settled within seven days of the date of the invoice being produced. Failure to provide payment within seven days, will result in fees being incurred.
Failure to pay:-
Should payment not be received, then the following charges will be applied with NO exception:-
- Week One:- Follow up email or telephone £10.00 plus taxes
- Week Two:- Follow up email or telephone £20.00 plus taxes
- Week Three:- Follow up email or telephone £40.00 plus taxes
- Week Four:- Follow up email or telephone £50.00 plus taxes
- Week Five:- Disconnection of services
- Week Five:- Transfer to outside Debt Collection Agency £395.00 plus taxes
All payments are to be made via Bank Transfer as per the Bank Details on your invoice. Failure to pay by Bank Transfer will result in:-
- An administration fee of £10.00 plus taxes will be charged for any other payment method besides Bank Transfer
- No work will be undertaken until the above payment and all invoices paid and cleared within our account
- No work will be undertaken until 72 hours after all payments have shown as cleared funds within our bank account
- Should your payment be re-called or your cheque bounces, you will be immediately taken to Week Three on the schedule above in the “Failure To Pay” section
- No work will be undertaken until the above item has been settled too
Restoration of Services:-
Should services be disconnected, a “Restoration of Service Fee” of £25.00 (plus taxes) will be charged. Once all outstanding balances on your account together with the Restoration Fee have been paid via cleared funds, the service will be restored within 24 hours.
The number at all times remains the ownership of “The Social Piggy” and is non-transferable. Should you wish to transfer ownership of this number, an application fee of £39.99 (plus taxes) will be required and if it is possible to transfer ownership, then a release fee of £74.99 (plus taxes) will be required.
Dated 1st January 2014
Following reading these terms, as stated at the top of this page, no work will be undertaken until you complete the form below stating that you agree all to all terms on this page. Should this form not be received, no work will be undertaken.